Return Policy


If you are not completely satisfied with your purchase, please log in to your MyAcccount on our website to initiate a return. If you need assistance with your return, please call 800-628-3524.

We stand behind our products! Our knowledgeable and experienced Account Relationship Specialist make every effort to assist customers in finding the best products to suit their needs. We will always offer our guidance and skilled expertise to ensure you purchase the right items.

You may return unused non-custom-made products up to six months from the date of purchase. We ask that any product you return be in its original condition and packaging. Upon our receipt and inspection of the returned product, Carrot-Top will take one of the following actions:

1. We can replace or exchange the item with the product you need.

2. We will apply a credit to your account or refund you the original cost of the product.

For custom products, you will receive a proof for your approval prior to production. Our custom-made products may be returned if there is a manufacturing error, product defect or fault of Carrot-Top. Call us as soon as you notice there is a problem!