If you are not completely satisfied with your purchase, call our Customer Care Professionals at 800-628-3524. 

We stand behind our products! Our knowledgeable and experienced Customer Care Professionals make every effort to assist customers in finding the best products to suit their needs. We will always offer our guidance and skilled expertise to ensure you purchase the right items.

You may return unused non-custom-made products up to 90 days from the date of purchase. Carrot-Top will provide free return shipping. We ask that any product you return be in its original condition and packaging. Upon our receipt and inspection of the returned product, Carrot-Top will take one of the following actions:

1. We can replace or exchange the item with the product you need with no additional shipping cost;
2. We will apply a credit to your account or refund you including the original cost of the product and shipping.


For custom products, you will receive a proof for your approval prior to production. Our custom-made products may be returned if there is a manufacturing error, product defect or fault of Carrot-Top. Call us as soon as you notice there is a problem!

Example: "10 months ago" or "Beginning of October"

Included are 5 fields for images to be uploaded of your product concerns. If necessary, further images can be collected via email after this form is reviewed. Please include photos of the product in use as well as the surrounding areas.