Help & FAQs
- How do I receive a quote?
- How do I submit artwork? What type of file do you need? Will I receive a proof?
- How do I order using this site?
- What shipping methods are available? How long will it take to receive my order?
- What payment options do you have available?
- How can I check the status of an order or my account history?
- Will I pay sales tax when I order online?
- What is your return policy or product warranty?
- Do you offer wholesale pricing?
- I forgot my User Name and Password, what should I do?
- How do I update my account information?
- How do I request a catalog?
1-How do I receive a quote?
For custom made items please submit your request by visiting our quote request page and we will send you a quote within 24 business hours.
For standard stock products that do not require customization, please email email@example.com and include your name, telephone number, email address, billing and shipping address. Please list the products and quantities you need and we will send you a quote within 24 business hours.
2-How do I submit my artwork? What type of file do you need to print? Can I see a proof before it’s printed?
Artwork files can be uploaded on our quote request page when you submit your request or uploaded directly when adding your custom item to the cart.
We require Adobe Illustrator Vector base files saved as an EPS or AI to print legibly and avoid blurring. A one-time artwork charge may apply to convert JPEG, GIF, or PDF files to the required print format and this charge will show on your completed quote.
We will provide a proof or layout prior to starting any type of print production.
Can’t find a design you like? We have numerous stock logos available on our 3-Step Custom pages that you can use to build the design that suits you. Our logos, mascots and insignias can be used on any custom product.
3-How do I place an order?
Step 1: To place an order online, use the links on the top of the page to browse through our most popular products. You may also search by item number or name using the search field at the top right of every page on our site.
Step 2: Once you have found a product you would like to purchase, be sure you have the right size and quantity then click the “add to cart” button. This should redirect you to the shopping cart and show your item or items along with the option to use a discount or source code if available. Click “Proceed to Checkout” to continue placing your order.
Step 3: Now you will have the option to log in to your account, checkout as a guest or register for a new account. You will need to fill out your billing and shipping information, then choose your shipping method, enter your payment options and submit the order for authorization.
4-What shipping methods do you offer? How long will it take to receive my order?
We offer USPS Priority Mail, UPS Ground, UPS 2-Day Air, UPS Next Day Air shipping for our standard stock products.
USPS Priority Mail and UPS Ground orders placed by 1:00pm EST are shipped by the next business day.
UPS Next Day or 2-Day Air orders placed by 1:00pm EST are shipped same day.
(Above: Map provided by UPS.com to indicate standard ground delivery times based on products shipping from our NC location)
Over-sized products may require shipping via motor freight and typically take up to 1-2 weeks for delivery.
Custom-made item production is typically 1-2 weeks plus delivery by UPS Ground. If you require your item more quickly, a rush fee along with expedited shipping may be required. Please contact one of our customer service representatives by phone at 1-800-628-3524 to complete rush custom orders.
Your tracking information will be automatically sent to the email you provided when the package leaves our warehouse from the email address firstname.lastname@example.org.
5-What payment options do you accept?
We currently accept Visa, MasterCard, American Express and Discover as well as PayPal Express.
We do accept Company Purchase Orders online and a PO number is required if your account has "on account" status, meaning that you have ordered with us using a PO previously.
If you have concerns about your "on account" status, please contact a customer service representative at 1-800-628-3524.
6-How can I check the status of my order or see my order history?
To check the status of your order, log in to your Carrot-Top account. Your Account Dashboard will show you the most recent orders you placed.
You can click “View All” at the top or “My Orders” on the right side to see a full list of your orders.
7-Will I pay sales tax when I order online?
Due to our physical presence in North Carolina, we are required to tax orders placed by customers with a billing address located in North Carolina. Sales tax will not be collected from customers ordering from other states. However, many other states require that you report these purchases on state income tax forms or in “use taxes”.
If you are tax exempt, we ask you to contact a customer service representative at 1-800-628-3524 and place your order.
8-What is your return policy or product warranty?
We pride ourselves with offering you, our customer, with only the finest quality products available. Though we have no standard warranty on our products, we are willing to investigate any concerns that you may have received a defective product.
Credits/refunds will be issued in the same manner in which the products were paid for. Custom-made products are considered non-returnable.
If for any reason you are not satisfied with the quality of your purchase please call one of our expert Customer Service Representatives for assistance 1-800-628-3524 or email email@example.com.
9-Do you offer wholesale pricing?
We do not currently offer wholesale pricing. However, we offer quantity break pricing that will allow you to purchase more for less!
10- I forgot my user name and password, what do I do?
Your user name is the email address you used to set up your account online. Please remember that your password is case sensitive. If your password was “CARROTTOP” and you entered it as “carrottop”, you would receive an “incorrect password” error message because you did not enter it as uppercase.
If you remember your user name but not your password, enter your valid user name and click the “Forgot Your Password” link (located just below the username and password fields on the login screen). A new password will automatically be generated and sent to your email. Some standard email filters may automatically send the response to your spam/junk mail folder.
If your account was created more than three years ago and has been inactive, you may be required to create a new account.
11-How do I update my account info?
Once you are logged into your account you can easily change your contact information, billing and shipping addresses or look over your previous orders using the link on the right side. Be sure that you save your changes before you begin shopping.
12-How do I request a free catalog?
To request your free Carrot-Top Industries catalog, click on the free catalog link at the bottom of our website and we will mail one to you!
Need a catalog right now? You can download a PDF version of our catalog using the catalog download link at the bottom of our website.
We have never received a report of credit card fraud resulting from a purchase at this website. Carrot-Top.com is a McAfee Secure site. All of the information submitted to us through our website is encrypted. To learn more about our security certificate, click the McAfee Secure logo at the bottom of our website.
We'd love to hear from you. We are here Monday - Friday, between 8 am and 5 pm, EST.
Phone: 800-628-FLAG (3524).
Mail: Carrot-Top Industries, Inc.
328 Elizabeth Brady Rd.
PO Box 820
Hillsborough, NC 27278