Help & FAQs
1 - How do I receive a quote?
2 - How do I submit artwork? What type of file do you need? Will I receive a proof?
3 - How do I order using this site?
4 - What shipping methods are available? How long will it take to receive my order?
5 - What payment options do you have available?
6 - How can I check the status of an order or my account history?
7 - Will I pay sales tax when I order online?
8 - How long will my Flag last? Can I wash my flag?
9 - What is your return policy?
10 - Do your products include a warranty?
11 - Do you offer wholesale pricing?
12 - Do you rent products?
13 - I forgot my User Name and Password, what should I do?
14 - How do I update my account information?
15 - How do I request a catalog?
For custom made items please submit your request by visiting our quote request page and we will send you a quote within 24 business hours.
For standard stock products that do not require customization, please email [email protected] and include your name, telephone number, email address, billing and shipping address. Please list the products and quantities you need and we will send you a quote within 24 business hours.
2 - How do I submit my artwork? What type of file do you need to print? Can I see a proof before it’s printed?
Artwork files can be uploaded on our quote request page when you submit your request or uploaded directly when adding your custom item to the cart.
We require Adobe Illustrator Vector base files saved as an EPS or AI to print legibly and avoid blurring. A one-time artwork charge may apply to convert JPEG, GIF, or PDF files to the required print format and this charge will show on your completed quote.
We will provide a proof or layout prior to starting any type of print production.
Can’t find a design you like? We have numerous stock logos available on our 3-Step Custom pages that you can use to build the design that suits you. Our logos, mascots and insignia can be used on any custom product.
Step 1: To place an order online, use the links on the top of the page to browse through our most popular products. You may also search by item number or name using the search field at the top right of every page on our site.
Step 2: Once you have found a product you would like to purchase, be sure you have the right size and quantity then click the “add to cart” button. This should redirect you to the shopping cart and show your item or items along with the option to use a discount or source code if available. Click “Proceed to Checkout” to continue placing your order.
Step 3: Now you will have the option to log in to your account, checkout as a guest or register for a new account. You will need to fill out your billing and shipping information, then choose your shipping method, enter your payment options and submit the order for authorization.
We offer UPS and FedEx Ground, 2-Day Air, Next Day Air shipping for our standard stock products.
Ground orders placed by 1:00pm EST are shipped by the next business day.
Next Day or 2-Day Air orders placed by 1:00pm EST are shipped same day.
(Above: Map provided by UPS.com to indicate standard ground delivery times based on products shipping from our NC location)
Over-sized products may require shipping via motor freight and typically take up to 1-2 weeks for delivery.
Custom-made item production is typically 1-2 weeks plus delivery by Ground. If you require your item more quickly, a rush fee along with expedited shipping may be required. Please contact one of our customer service representatives by phone at 1-800-628-3524 to complete rush custom orders.
Your tracking information will be automatically sent to the email you provided when the package leaves our warehouse from the email address [email protected].
We currently accept Visa, MasterCard, American Express and Discover as well as PayPal Express.
We do accept Company Purchase Orders online and a PO number is required if your account has "on account" status, meaning that you have ordered with us using a PO previously.
If you have concerns about your "on account" status, please contact a customer service representative at 1-800-628-3524.
To check the status of your order, log in to your Carrot-Top account. Your Account Dashboard will show you the most recent orders you placed online.
You can click “View All” at the top or “My Orders” on the right side to see a full list of your orders.
If you have not previously ordered on our website, please contact Customer Service at 800-628-3524 for more information.
Due to our physical presence in North Carolina, we are required to tax orders placed by customers with a billing address located in North Carolina. Sales tax will not be collected from customers ordering from other states. However, many other states require that you report these purchases on state income tax forms or in “use taxes”.
If you are tax exempt, we ask you to contact a customer service representative at 1-800-628-3524 and place your order.
Any flag flown outside from sun up to sun down, should last at least 60-90 days, per government specifications. Our customers have claimed that our flags have last 6 months to a year, but this is dependent on your weather environment.
Should you notice your flag is soiled, we recommend spot cleaning only. We do not recommend using a washing machine or dry-cleaning service. The chemicals and machines used could possibly further damage your flag.
If you are not completely satisfied with your purchase, call our Customer Care Professionals at 800-628-3524.
We stand behind our products! Our knowledgeable and experienced Customer Care Professionals make every effort to assist customers in finding the best products to suit their needs. We will always offer our guidance and skilled expertise to ensure you purchase the right items.
You may return unused non-custom-made products up to 90 days from the date of purchase. Carrot-Top will provide free return shipping. We ask that any product you return be in its original condition and packaging. Upon our receipt and inspection of the returned product, Carrot-Top will take one of the following actions:
- We can replace or exchange the item with the product you need with no additional shipping cost;
- We will apply a credit to your account or refund you including the original cost of the product and shipping.
For custom products, you will receive a proof for your approval prior to production. Our custom-made products may be returned if there is a manufacturing error, product defect or fault of Carrot-Top. Call us as soon as you notice there is a problem!
Carrot-Top features a lifetime warranty on Commercial Flagpoles.
Carrot-Top has the industry’s best guarantee on our flags. Period.
Our aim is to ensure that the problem does not continue to occur once we replace or repair your flag. Please contact us at 800-628-3524 to talk with our Customer Service Department. We may request information to assist us in diagnosing your flag issue – such as:
- Photos of the flag as it is displayed including the flagpole and surrounding area
- Information around the flagpole such as the height or type of pole
- Information about the area and weather conditions that you are flying the flag in
Our Guarantee does not apply to misuse, negligence, theft, extreme weather or natural disaster. Carrot-Top reserves the right to investigate and/or deny any claim.
We do not currently offer wholesale pricing. However, we offer quantity break pricing that will allow you to purchase more for less!
Yes, we have several patriotic rental products available to rent for 24 hours, 7 days or 30 days depending on your needs. Please call us at 1-800-628-3524 to discuss the products you are interested in!
Your user name is the email address you used to set up your account online. Please remember that your password is case sensitive. If your password was “CARROTTOP” and you entered it as “carrottop”, you would receive an “incorrect password” error message because you did not enter it as uppercase.
If you remember your user name but not your password, enter your valid user name and click the “Forgot Your Password” link (located just below the username and password fields on the login screen). A new password will automatically be generated and sent to your email. Some standard email filters may automatically send the response to your spam/junk mail folder.
If your account was created more than three years ago and has been inactive, you may be required to create a new account.
Once you are logged into your account you can easily change your contact information, billing and shipping addresses or look over your previous orders using the link on the right side. Be sure that you save your changes before you begin shopping.
To request your free Carrot-Top Industries catalog, click on the free catalog link at the bottom of our website and we will mail one to you!
Need a catalog right now? You can download a PDF version of our catalog using the catalog download link at the bottom of our website.
We have never received a report of credit card fraud resulting from a purchase at this website. Carrot-Top.com is a secure site which undergoes monthly scans in compliance with PCI standards. All of the information submitted to us through our website is encrypted.
Carrot-Top Industries, Inc.
328 Elizabeth Brady Road
PO Box 820
Hillsborough, NC 27278
919.732.6200 – Corporate Offices