Welcome to Carrot-Top, Serving Businesses and Schools Since 1980!

For over 30 years Carrot-Top Industries has been providing high quality Flagpoles and Flagpole Components to towns, schools and organizations across the nation.

Below you will find information on many topics including Buying Tips, Shipping and Delivery, General Installation Guidelines, and Repair/Maintenance of flagpoles.

This is a general guide please refer to your manual for more information.
If you have any additional questions, our customer service representatives are available.
Call 1.800.628.3524 today!

Click on a category below or just scroll down to read it all!

 

 

 


 

Flagpole Buying Tips:

Don’t let buying a flagpole overwhelm you!  With over 35 years of experience guiding customers to the best flagpole, we have plenty of buying tips to share! Let’s get started. 

Key Factors to help you find the right flagpole for your location:

  • Landscape & Building Height: Typically you will want to purchase a pole that is at least 5’-10’ taller than your surroundings to allow adequate height to fly your flags without wind blockage as well as maximum visual impact.
     

Pole

Height of Building

Recommended Flag Size

15'

1 story

3'x5'

20'

1 to 2 stories

3'x5'

25'

2 to 3 stories

4'x6'

30'

3 to 5 stories

5'x8'

35'

5 to 7 stories

5'x8'

40'

8 to 10 stories

6'x10'

45'

8 to 10 stories

6'x10'

50'

10 to 15 stories

8'x12'

60'

15+ stories

10'x15'

65'

15+ stories

10'x19'

70'

15+ stories

12'x18'

 20' Flagpole at the Chapel Hill-Carrboro YMCA  

 

 

  • Flag Length & Flagpole Spacing: It is also important to consider the length of the flag recommended for the pole height you choose. You will want to make sure you have adequate space between your buildings or flagpoles to prevent tangling and damage to your flag from abrasive surfaces.
     
  • Flagpole Regulations: Some cities or towns may have a regulation for the in-ground depth and overall height of flagpoles. All of our flagpoles are listed at the final above-ground height after installation. A 20’ flagpole is actually manufactured at 22’. As a standard, flagpoles should be installed at a depth equal to 10% of the above-ground height, so the additional 2’ is the part of the pole that will fit into the ground sleeve upon installation.

You may also want to speak with your property insurance provider to guarantee you purchase a flagpole that is covered under your plan.

  • Average Wind Direction & Speed: A major factor in your choice of flagpole and placement, the max wind speed specifications listed in the details of each flagpoles’ page compared to the chart below will help you determine if your choice is strong enough for your average weather environment.  
  • Internal vs External Halyard (Rope): Internal halyard poles feature a lockable door to prevent access to the rope. Additional accessories, like our cleat cover boxes and 5’ halyard channels, are available to add security to your external halyard flagpole that will prevent flag vandalism and deter theft.
     
  • Flagpole Lighting: If you intend to fly your flag 24 hours a day, the U.S. Flag Code states that the American flag should displayed at night with lighting. We offer solar-powered lighting for our smaller residential-grade flagpoles and in-ground or above-ground lighting options for commercial-grade flagpoles which will require installation by a certified electrician. 

 

***All Flagpoles purchased from Carrot-Top include all accessories to fly one flag! 

Warranty: All of our Commercial, Architectural, Extreme, Hinged-Base and In-Ground Fiberglass flagpoles are backed by a LIFETIME GUARANTEE on the shaft only. All of our other flagpoles do not have a warranty; however we are dedicated to your satisfaction and will address all concerns within 60-90 days after your purchase date. 

 

 

Shipping and Delivery:

Now that you have chosen a flagpole that suits your location, let’s discuss the details of shipping and delivery.

How will my flagpole ship? When can I expect delivery?

  • Most of our flagpoles ship via motor freight due to their overall length and weight. This shipping method takes approximately 1-2 weeks for delivery. Due to Interstate Commerce Commission (ICC) regulations, common carriers delivering via motor freight are responsible for delivery only. This means that you will need to make arrangements to unload your flagpole from the truck. If you require notification prior to delivery or special equipment to unload your flagpole, please contact one of our expert customer service representatives at 1-800-628-3524 to place your order. Additional fees may apply for special delivery needs. 

 
Do I need to sign for the flagpole? What if the flagpole was damaged during shipping?

  • Upon delivery of your flagpole, immediately open and inspect the contents of your package. All flagpoles with a 5" butt diameter or smaller are shipped with a PVC foundation sleeve on the pole wrapped together in corrugated packaging as well as a box including all of the remaining accessories. All flagpoles with a butt diameter larger than 5", are shipped with a corrugated steel foundation sleeve located in a seperate box from the pole's packaging along with an additional box containing the accessories. 

  • If you see any damage please report it to the carrier and ask that it is noted on the paperwork prior to signing for the product . Per ICC regulations, any damage must be reported within 5 days of receipt of the package(s). Please contact our customer service department immediately if you find damage to your items so that we may make arrangements for replacement. 

How do I properly store my flagpole until it is installed?

  • Make sure you remove your flagpole(s) from the corrugated packaging. This is imperative because the flagpole may become permanently stained if the corrugated packaging gets wet. 

 

 



Installation:

Excited that your flagpole has arrived, let’s go over our basic installation information and questions before your begin!
Don’t forget to call your local utility providers before you start digging to make sure you don’t harm any existing lines underground.

How big should the hole be to install the ground sleeve for my flagpole?

Follow our chart below to guarantee you correctly dig your foundation hole. This is key to warranty and property insurance coverage.

 

Height

Butt Diameter

Sleeve Diameter

Depth A

Depth B

Depth C

20’

4”

6”

3’6”

30”

24”

20’

5”

8”

3’6”

30”

24”

25’

5”

6”

3’6”

30”

24”

25’

5.5-6”

10”

3’6”

30”

24”

30’

5”

6”

3’6”

30”

24”

30’

6”

10”

3’6”

36”

24”

35’

5”

8”

4’

36”

30”

35’

6-7”

10”

4’

42”

30”

40’

7”

10”

4’6”

42”

36”

40’

8”

12”

4’6”

48”

36”

45’

8”

12”

5’

48”

42”

50’

8”

12”

5’6”

48”

42”

50’

10”

15”

5’6”

48”

42”

60’

10-12”

15”

6’10”

48”

42”

70’

10-12”

15”

8’

60”

48”

80’

12”

15”

9’

60”

48”

 

 Where can I find a copy of the installation instructions for my flagpole?

 Instructions specific for your pole come with delivery. If you have misplaced it please call us at 800-628-3524 and we'll be happy to send you an new one.

 



Flagpole Repair and Maintenance:

 

Do you find yourself looking at your flagpole each spring wondering what you need to keep your flags flying proudly? Have you noticed the rope fraying or one of your flag clips have broken?
Carrot-Top is here to help you! 

How often should flagpole be inspected and when do I replace the parts?

  • Each time you replace your flags, you should inspect the halyard (rope) and snaphooks (flag clips) for wear. Weather, environment and flag size may affect the lifespan of these components.
     
  • If you see any type of fraying on the rope, it is time to replace it along with the snaphooks. This can be done from the ground without the assistance of a bucket truck.
     
  • Inherited a flagpole with no rope or the rope broke in bad weather? You will want to contact a company with a bucket truck to come out and assist in restringing the pole from the top. 

 

How do I make sure I am getting the correct size flagpole replacement parts?

Each flagpole is designed, based on its height, diameter and wall thickness, to withstand specific wind speeds and hold specific size flags. In order to be sure you are purchasing the correct size component you will need the following basic measurements: 

  • Height: measured from the ground to the top of the pole for the Above Ground Height, determines how much halyard (rope) you will need and what size flags you should fly. In the illustration below, you will see a simple way to determine your flagpole's height! Using a stick and a measuring tape, you will want to first measure the length of the poles shadow on the ground. Push your stick into the ground so that it casts it's own shadow and measure both the height of the stick from the ground level up and the length of it's shadow. Set up your measurements in the formula shown below the picture and follow the steps to solve the equation! You should now have the approximate height of your flagpole. Questions? Feel free to contact our expert representatives for assistance!

Using a Shadow to determine Height

  • Top Diameter: measured across the center of the top of the pole, determines the correct replacement truck which holds the pulley system. Some poles required a Stationary or Cap Style Truck that slides over the outside diameter of the pole and is held in place with set screws, while others require a Revolving or Threaded Truck that screws down into the top of the pole to fit a 1.25" (NPT) diameter.
     
  • Butt or Base Diameter: measured across the center of the bottom of the pole, determines the size of the foundation sleeve, flash collar, ornament and halyard thickness. If your flagpole is already installed, please measure around the outside diameter of your flagpole as close to the ground as possible. This measurement is the circumference of your flagpole. Divide the circumference by 3.14 (pi) to get your estimated diameter. 

 

If you are unable to measure the height and top diameter because your flagpole is already installed, don’t worry! Call one of our expert representatives and we’ll talk you through purchasing the correct components. 

 

How do I install the new components?

Our expert customer service representatives are happy to assist you with questions concerning replacement parts for your flagpole. Call us today for help replacing your snaphooks or flag snaps, halyard or rope for both external and internal flagpole systems. 

 

How do I clean my flagpole? 

Due to the coloring process, our bronze and black colored flagpoles should not require cleaning and we do not recommend using cleaning products on them. Doing so would void any warranty.

Our satin-finished flagpoles may, over time, become oxidized due to everyday exposure to our environment. You can clean the surface with a commercial aluminum polish but we recommend you test a small area first to make sure you will not damage the pole. Damages incurred while cleaning will void any warranty. 


 

Do you have a question we didn't answer? Please let us know, we're here to help: 800.628.3524

We will continue to expand this section to better help YOU our valued customers.